Stafford’s Warranty & Return Policy

Warranty Policy

Stafford expressly warrants that products sold both on our website and through authorized distribution channels meet Stafford’s specifications as noted on our website www.staffordmfg.com. Products not meeting Stafford’s listed specifications or containing defective parts are eligible for a lifetime replacement warranty or refund upon the purchaser’s written request. Refund or replacement is the sole and exclusive remedy provided. This warranty does not cover damage caused by installation, accident, incorrect handling, improper use, or normal wear and tear.

Disclaimer of Implied Warranties

It is the responsibility of the user to determine the suitability of Stafford products for their intended application. No person, including Stafford’s manufacturer’s reps, distributors, or employees, can determine the suitability of Stafford products for a specific purpose.

Limitation of Liability

Stafford’s responsibility will not exceed the purchase price of the defective product.

Return Policy

Stafford only accepts returns and exchanges of standard price list items up to 365 days after the date of sale. There is no restocking fee. Additional conditions for returns include the following:

  • Parts returned for credit must be in new, unused condition and in their original packaging.
  • Standard parts purchased in large quantities that required quoting (quantities above those noted in our price list breaks) are not returnable.
  • Custom parts are not returnable.
  • Returned parts not meeting the above requirements may be subject to a rework fee or returned to the customer with no credit issued.
  • The customer is responsible for providing the return label.
  • The customer must have a valid RGA number before returning any items to Stafford. Please email Stafford at sales@staffordmfg.com or call 978-657-8000 for an RGA, and include this number on the return package.
  • A Stafford invoice number is required in order to receive full credit. If the invoice number is not included, we will issue credit for the current price of the product.

 
Once Stafford receives the returned product by mail, please allow up to 30 days for the refund to be processed.